Jeeves MNL

Refund Policy

We at Jeeves stand behind the quality of our craftsmanship 100%. If you are not completely pleased with the results of your cleaned garment, Jeeves will re-clean it on a complimentary basis. We do ask that your garment is returned to Jeeves, in unworn condition, in the Jeeves packaging, within one year of the drop off date. Regrettably, due to the nature of our services, refunds cannot be given.This policy is for all garments that Jeeves has cleaned, but does not include alterations or repairs.

For garments that may have been damaged in the cleaning process, Jeeves must be notified within seven days from the time of pickup or delivery. Jeeves must be given the opportunity to examine the garment at the Jeeves plant. The claims process can not be started using digital images. Jeeves will provide complimentary pick up of any garment that needs to be examined at our plant. Jeeves reserves the right to use an independent garment analysis firm or apply internationally accepted criteria to determine if the Jeeves process was at fault.

While the staff at the Jeeves workshop are the most skilled in the Metro Manila area, unfortunately, we cannot guarantee stain removal. Our staff will make recommendations about the possibility of stain removal, but, stain removal for certain stain/fabric/dye combinations is impossible to predict until the stains are treated and garment is cleaned. Jeeves cannot offer price reductions or refunds for stains not removed during the cleaning process. If our workshop has attached a Jeeves Lab Report, your signature will be needed on an Acknowledgment of Risk form to move forward.

For garments that may have been damaged in the cleaning process, Jeeves must be notified within seven days from the time of pickup or delivery. Jeeves must be given the opportunity to examine the garment at the Jeeves plant. The claims process can not be started using digital images. Jeeves will provide complimentary pick up of any garment that needs to be examined at our plant. Jeeves reserves the right to use an independent garment analysis firm or apply internationally accepted criteria to determine if the Jeeves process was at fault.

While the staff at the Jeeves workshop are the most skilled in the Metro Manila area, unfortunately, we cannot guarantee stain removal. Our staff will make recommendations about the possibility of stain removal, but, stain removal for certain stain/fabric/dye combinations is impossible to predict until the stains are treated and garment is cleaned. Jeeves cannot offer price reductions or refunds for stains not removed during the cleaning process. If our workshop has attached a Jeeves Lab Report, your signature will be needed on an Acknowledgment of Risk form to move forward.