Jeeves MNL

Frequently Asked Questions

At Jeeves Manila, we achieve the outstanding results we are renowned for by upholding quality, not only as a day-to-day action but as a philosophy. To guarantee consistency and exacting standards, we live by a carefully curated seven-point process of garment care. 

More questions? These FAQs might help.

Requesting a Pick-up

How do I request a pick-up?

You can use our handy web form by clicking here or alternatively, you can contact our concierge team direct by phone at +632 8 811 3232 or by email at jeeves@jeevesofbelgravia.net

How much do you charge for collection/delivery?

Within Metro Manila, there is no charge for our collection/delivery service. Currently, we don’t cater to other neighboring provinces.

What do I need to do with my clothes before my collection?

Just have them ready to pick up. If you have any special instructions as to how you would like your items finished e.g. you like your knitwear folded over a hanger, just let our driver know when they collect. If you need advice about specific items, you can speak to our concierge team who will be happy to advise you. They are available by phone at +632 8 811 3232

or by email at jeeves@jeevesofbelgravia.net.

Can I leave my items with a neighbour, the reception desk, or the concierge?

Absolutely. Please just let us know when you make your booking.

How long will it take for my clothes to be returned?

Generally, we operate a seven-day to fourteen-day service. So, if we collect from you on a Monday, we will deliver your items back the following Monday. However, if required, we are able to offer a 72hr service for no additional charge or a 24hr service for a small surcharge. Please let our driver know if you require an express service.

Can I schedule a regular pick-up?

Absolutely! Most of our clients have a regular weekly collection/delivery slot. Our concierge team will be happy to arrange this for you.

Do I need to provide my own bag?

No. We will send you a welcome pack with your first order. This includes a personalised drop-and-go bag that you can use for all of your items going forward. If you ever need more drop-and-go bags, just let us know. We would be happy to provide you with more.

What should I do with my hangers and used packaging?

Please recycle it according to local restrictions or keep hold of it and give it to your driver when they next visit. We would be happy to recycle it.

Services

Are you able to clean suede, leather, and fur items?

We most certainly can. Our team of experts has years of experience in caring for suede, leather, and fur items and we are one of the very few dry cleaners that still provide these very specialist services. In fact, many dry cleaners ask us to offer this service on their behalf. However, we only offer these services directly to our clients. Please contact our concierge team to discuss your specific requirements.

Do you clean carpets, rugs, and curtains?

We do. Some of our experts have even studied antique textile restoration, so your items are in safe hands. Please contact our concierge team to discuss your specific requirements.

Do you offer shoe cleaning and repairs?

We most certainly do. We are able to clean, repair, and restore all kinds of shoes including carrying out colour restoration on leather shoes. Please contact our concierge team to discuss your specific requirements.

Do you offer alterations or repairs?

We certainly do. We have a team of expert seamstresses and tailors who can carry out highly specialised repairs and alterations. We are also able to visit you at home to complete a fitting if required. Please contact our concierge team to discuss your specific requirements.

Are you able to clean and repair handbags?

Yes, we can. We offer a full handbag restoration service for all leather goods. This includes touching up colour, repairing damage, and cleaning interiors. We can also recolour your bag should you wish. Please contact our concierge team for more information.

What process will my clothes go through?

Details of our cleaning processes can be found on this page.

Is there anything you are unable to clean?

There isn’t much. However, on some occasions, we may feel that due to age or condition, the fragility of an item would result in it being damaged during cleaning. In these rare instances, we will contact you and discuss options before proceeding. If you have concerns about a specific item, please contact our concierge team who will be happy to advise.

What is your wedding dress preservation service?

Our wedding dress preservation service is used in order to preserve the life of your wedding dress for generations. As part of this service, your dress will pass through our 7 step cleaning process before being packed with acid-free tissue into a bespoke, breathable box. This ensures your dress remains in pristine condition for years to come. Please contact our concierge team for more information.